1. Introduction
Welcome to MBBS Counseling Services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our MBBS admission counseling services.
Our Commitment: Your privacy is paramount to us. We adhere to the highest standards of data protection and confidentiality in all our counseling services.
2. Information We Collect
2.1 Personal Information
- Full name, date of birth, and contact details
- Educational qualifications and academic records
- NEET scores and rank information
- Category certificates (if applicable)
- Identity proof documents (Aadhaar, passport, etc.)
- Medical fitness certificates
- Financial information for fee counseling
2.2 Technical Information
- IP address and device information
- Browser type and version
- Website usage patterns and preferences
- Session data and cookies
2.3 Counseling Session Data
- College preferences and choices
- Career aspirations and goals
- Family background (if relevant to counseling)
- Session recordings (with explicit consent)
3. How We Use Your Information
We use your personal information exclusively for the following purposes:
- Admission Counseling: To provide personalized guidance for MBBS college selection and admission procedures
- Document Verification: To verify your eligibility and assist with application processes
- Communication: To send updates about admission schedules, college notifications, and important announcements
- Service Improvement: To enhance our counseling services based on feedback and usage patterns
- Legal Compliance: To comply with educational regulations and government requirements
- Emergency Contact: To reach you or your guardians in case of urgent matters
4. Data Sharing and Disclosure
We maintain strict confidentiality of your information. However, we may share your data in the following limited circumstances:
4.1 With Your Consent
- Medical colleges during application processes
- Educational consultants working on your behalf
- Financial institutions for education loans
4.2 Legal Requirements
- Government authorities and regulatory bodies
- Medical Council of India (MCI) or National Medical Commission (NMC)
- Court orders or legal proceedings
4.3 Service Providers
- Technology partners for platform maintenance
- Third-party verification services
- Communication service providers
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data transmission and storage is encrypted using industry-standard protocols
- Access Controls: Strict access controls ensure only authorized personnel can view your information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Staff Training: All staff members undergo privacy and security training
- Secure Storage: Physical and digital documents are stored in secure, monitored environments
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of all personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Withdrawal: Withdraw consent for data processing at any time
- Objection: Object to certain types of data processing
7. Data Retention
We retain your personal information for the following periods:
- Active Counseling Period: Throughout your counseling engagement
- Post-Admission: 3 years after successful admission for follow-up support
- Legal Requirements: As required by applicable laws and regulations
- Inactive Accounts: 2 years after last activity, with option for extension upon request
8. Cookies and Tracking
Our website uses cookies to enhance your experience. We use:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: To analyze website usage and improve services
- Preference Cookies: To remember your settings and preferences
- Third-party Cookies: For analytics and communication tools (with your consent)
You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites, including:
- Medical college official websites
- Government portals (NEET, MCC counseling)
- Educational resources and tools
- Payment gateways and financial services
We are not responsible for the privacy practices of these external websites. Please review their privacy policies before providing any information.
10. International Data Transfers
Your personal information is primarily stored and processed within India. In some cases, we may transfer data to trusted international partners for:
- Cloud storage and backup services
- Technical support and maintenance
- International medical college applications
All international transfers comply with applicable data protection laws and include appropriate safeguards.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:
- Notify you of significant changes via email or website notification
- Provide a 30-day notice period for material changes
- Maintain previous versions for your reference
- Seek additional consent if required by law
